Telkomsel, the largest mobile telecommunications company in Indonesia, continues to strive for the improvement of its products and services. One strategic step taken is to strengthen internal capabilities in user experience (UX) design and user interface (UI) research.

Through BINAR Corporate Training, Telkomsel organized an intensive UI/UX Corporate Training program for 30 of its employees.

Challenges and Objectives

With diverse professional backgrounds, the training participants share a strong enthusiasm for exploring the exciting world of UI/UX. This training program is designed to provide comprehensive understanding, from the design thinking process and idea generation to prototype simulation.

The primary goal of the training is to equip participants with the skills necessary to apply their newfound knowledge to real projects at Telkomsel.

Program Implementation

The training program lasts for four months, comprising a total of 48 live learning sessions. The materials cover a wide range of topics, from basic UI/UX introduction and user research methodologies to popular design tools.

Participants also have the opportunity to work on small projects individually and in groups to sharpen the skills they have learned.

Results and Impact

The UI/UX Corporate Training has positively impacted the participants. According to feedback received, they expressed high satisfaction with the materials presented and the interactive learning methods used.

One participant, Vania, shared that the training greatly helped her understand user research concepts, which she had previously known nothing about.

“The training was fun, the material was very comprehensive, and I learned a lot because I didn’t understand research at all before, and at BINAR, they taught it in great detail,” said Vania from Telkomsel.

“The materials were very thorough, starting from the design thinking process to crafting ideas, prototype simulation, and so on. Everything was very detailed and well-organized, so our learning was structured and coherent,” she added.

Training Outcomes:

• Knowledge and Skill Enhancement: Participants successfully improved their knowledge and skills in the field of UI/UX, especially in user research and design processes.
• Collaboration Spirit: The training fostered a spirit of collaboration among participants, which will be beneficial for product development in the future.
• Application to Real Projects: Participants are expected to directly apply their new knowledge to product development projects at Telkomsel, resulting in more innovative and user-centered products.

Conclusion

Through the UI/UX Corporate Training, Telkomsel has successfully enhanced its internal human resource capacity in the UI/UX field. This demonstrates Telkomsel's commitment to continuous innovation and providing the best services for its customers. The success of this program is hoped to inspire other companies to invest in talent development in the digital domain.

Do you want your team to also possess the skills to create engaging and user-friendly digital products? Interested in Corporate Training for your office or organization? Get more information by booking a free consultation with BINAR!