IT Helpdesk

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field
• Proven working experience in providing help desk support
• Strong knowledge of Microsoft Office 365, networking, and operating systems
• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities
• Proficiency in Windows and Mac OS environments
• Customer-oriented mindset with a cool-tempered personality
• Ability to work both independently and collaboratively in a team environment
• Willing to work WFO (Work From Office)

Skills and Competencies

• Technical troubleshooting and problem-solving
• Hardware and software installation and configuration
• Network connectivity and basic networking concepts
• Active Directory management
• Ticket management systems
• Customer service and support

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BINAR Academy aims to unlock and channel human potential so we can help the world turn into a better place. One of the ways we strive to do that is to channel potential talents to impactful opportunities using our very own job connector, BINAR Job Connect.

BINAR Job Connect has connected up to 250 talents & candidates; whether it be young & aspirational fresh graduate to tech-savvy team leaders, individuals who decided to start from scratch, and junior engineers to skilled product managers to our experienced hiring partners. BINAR Job Connect provides various options of employment, as we intend that everyone processed by us can choose the best career track for them.