Role Summary:
As an Incident Manager, you will be responsible for coordinating and managing the response to critical system incidents, ensuring minimal service disruption and swift resolution. You will lead cross-functional teams during incidents, facilitate communication between stakeholders, and drive continuous improvement in incident management processes.
Key Responsibilities:
- Lead incident response and management activities
- Coordinate cross-functional teams during major incidents
- Drive incident resolution and recovery efforts
- Maintain incident documentation and reports
- Facilitate post-incident reviews and implement improvements
- Monitor system health using observability tools
- Develop and maintain incident response playbooks
- Ensure compliance with SLAs and incident management procedures
Qualifications:
- Education:
- Bachelor's degree in Information Technology, Computer Science, or related field
- ITIL certification preferred
- Professional Experience:
- Proven track record in managing major incidents
- Experience in coordinating cross-functional teams
- Background in IT service management
- Previous roles in IT GC/GRC are welcome to apply
- Technical Skills:
- Proficiency in ITIL framework and ITSM processes
- Experience with Datadog or similar monitoring tools
- Understanding of cloud technologies
- Knowledge of cybersecurity fundamentals
- Familiarity with incident management tools
Required Knowledge:
- ITIL best practices
- IT Service Management principles
- Incident management processes
- Cloud infrastructure concepts
- Basic security protocols
- System monitoring and alerting
- Governance and compliance frameworks
Personal Skills:
- Strong leadership during crisis situations
- Excellent problem-solving abilities
- Clear communication under pressure
- Ability to coordinate multiple teams
- Calm and methodical approach to incidents
- Decision-making in high-pressure situations
BINAR Academy aims to unlock and channel human potential so we can help the world turn into a better place. One of the ways we strive to do that is to channel potential talents to impactful opportunities using our very own job connector, BINAR Job Connect.
BINAR Job Connect has connected up to 250 talents & candidates; whether it be young & aspirational fresh graduate to tech-savvy team leaders, individuals who decided to start from scratch, and junior engineers to skilled product managers to our experienced hiring partners. BINAR Job Connect provides various options of employment, as we intend that everyone processed by us can choose the best career track for them.
