Qualifications:
- Minimum 8 years of experience in freight forwarding, with a strong focus on customer service and operations
- Proven leadership experience with the ability to manage, coach, and motivate teams
- Strong communication and interpersonal skills to build relationships with clients, vendors, and internal teams
- Proficient in freight forwarding systems and Microsoft Office Suite
- Fluent in both English and Indonesian for effective cross-border communication
- Skilled in negotiation with carriers and vendors to optimize service and profitability
- Agile and solution-oriented, thrives in fast-paced and dynamic environments
Job Description:
Daily Responsibilities:
- Oversee daily CS and operations activities including end-to-end freight processes (import/export, sea, air, road, warehousing, customs, project logistics)
- Act as the main contact for key clients, ensuring high levels of service and prompt issue resolution
- Supervise and mentor team members; conduct performance evaluations and training
- Monitor and enforce the use of internal systems for shipment updates and continuous improvement
- Track shipment status, manage EDI and documentation, and ensure excellent customer experiences
- Maintain updated knowledge of customs regulations and support PPJK license compliance
- Control operational costs through budgeting, forecasting, and vendor negotiations
- Coordinate with overseas agents on RFQs and RFIs
- Collaborate with the sales team to align service delivery with business goals and SLAs
- Forecast staffing needs and manage headcount efficiency
Biweekly Responsibilities:
- Lead biweekly team meetings to align on performance goals, updates, and issue resolution
- Review carrier pricing trends and share insights with the sales team
Monthly Responsibilities:
- Present monthly KPI reports with focus on efficiency, cost control, and service quality
- Evaluate team structure and individual performance for operational optimization
BINAR Academy aims to unlock and channel human potential so we can help the world turn into a better place. One of the ways we strive to do that is to channel potential talents to impactful opportunities using our very own job connector, BINAR Job Connect.
BINAR Job Connect has connected up to 250 talents & candidates; whether it be young & aspirational fresh graduate to tech-savvy team leaders, individuals who decided to start from scratch, and junior engineers to skilled product managers to our experienced hiring partners. BINAR Job Connect provides various options of employment, as we intend that everyone processed by us can choose the best career track for them.
